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*Why does my carrier charge me so much? |
| Because it can! And because most customers don't know that there is an alternative. But now you know.
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Aren't there other services like this one, except free? |
| Free services waste your time and they also inconvenience you, by forcing you to listen to advertisements. Plus, they don't offer the range of functionality that 411 Plus does. 411 Plus is truly unique!
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What will each call cost? |
| A flat rate of 50 cents per call.
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How do I sign up for 411 Plus? |
| You have your choice of either signing up on our website or through toll-free Customer Service at 1-866-578-5411. The process takes less than two minutes. All you will need is your credit card information and the phone numbers you wish to register (that is, the numbers of the phones from which you'll be calling to use the service). |
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What methods of payment are accepted? |
| All major credit cards are accepted.
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Is there a charge to join or a monthly minimum? |
| Absolutely not! You only pay for the calls you make, at 50 cents per call. That represents a savings of approximately 75%, relative to what you are now paying when you dial directory assistance from your mobile phone.
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Can I cancel anytime? |
| Yes, of course.You may cancel your account at any time, without penalty. There are no cancellation fees of any kind. It's as simple as calling a toll-free number or sending us an email.
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How long does it take to get started? |
| About two minutes. You can then start using the service.
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What guarantees do you offer? |
| We guarantee your satisfaction with our service. If you are not satisfied with your call, we will refund the cost of the call. (To qualify, your call must be a single-number request. Calls that ask numerous questions and retrieve a volume of information do not qualify.)
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What is the minimum amount required for deposit? |
| A $10 deposit is required. This serves as a "draw-down", from which the calls you make are deducted. The unused portion of your deposit is cheerfully refunded if you should ever wish to cancel the service.The other option is unlimited 411 calls for $10 a month.
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Do you have automatic re-charge option? |
| Yes. You can select from a $10 minimum or higher amount.
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Is customer service available to me for any question or concern I may have? |
| Yes. Customer service operators are on duty M-F 9:00 AM to 6:00 PM. Central Standard Time. (Directory Assistance operators are available 24/7, 365.) You may send an email at any time.
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Will you share my personal information with telemarketers? |
| No. 411 Plus complies with strict privacy and trust policies that prevent us from releasing your information to other parties. We do not sell, rent or otherwise share your information with anyone for any purpose unless compelled by law to do so. See our privacy policy for further details.
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How accurate are your phone listings? |
| At 411 Plus we use the same databases that major Telecom carriers do. |
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What if the number I want turns out to be unlisted? |
| Unlisted numbers result in a 50 cent charge. |
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What if I'm given the wrong number when I call 411 Plus? |
| When we provide you with a number from a standard database, there is a charge of 50 cents, regardless of whether that number turns out to work for your purposes.
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What number do I call for Directory Assistance? |
| When you sign up, you choose a local number. It can be programmed into your phone, for easy one touch dialing or voice recognition.
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Do I need to enter a PIN or account number when I call? |
| No. You'll be connected directly to an operator as long as you call from a number you have previously registered. Our system automatically identifies you as a registered user.
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How many numbers can I request per call? |
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Can I call from my mobile phone? |
| Absolutely. 411 Plus was created primarily for mobile phone users.
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Will it work from my home phone, too? |
| Yes, just list all your phone numbers when you sign up. You can register up to four numbers.
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After I receive the information I need, will you complete or transfer my call? |
| We do not offer this service. |
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What if I change phone numbers? |
| No problem. Just call our customer service at 1-866-578-5411 or send us an email.
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What other languages, aside from English, do you offer? |
| Our operators are bi-lingual they speak fluent Spanish and English.
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